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Details about shipping
How much does shipping cost?
Here are the shipping costs that will automatically be charged in addition to the product rate, for our dropshipping offer. We work with a delivery rate calculated as accurately as possible, according to the exact weight of your package. Check detailed shipping rates
Do you accept returns?
On each package, the return address indicated is that of T-Pop (but the name "T-Pop" does not appear). If a product is returned, for an address problem for example, it will be stored free of charge for 45 days (then will be offered to a clothing collection association). You will be able to ask for the product to be sent to another address, in which case we will take care of sending it again, subject to a return fee. If your customer makes a mistake (size or color for example), you will have t
What are the shipping times and methods?
Once the order is received, it will go into production between 1 and 4 days and you will be automatically billed at this time. We've 2 shipping methods: tracked or normal. If you choose tracked shipping, orders will be updated with tracking link. The deadline announced by the carrier is around 4 days in Europe and 8 days for rest of the world. Please note that we cannot be held responsible for a delivery time not respected by the carrier. You can find more informations ab
To which countries do you ship to?
We ship worldwide. That's how it is, we're not afraid: you have no limits to make yourself known all over the world. You can consult the shipping rates below: Shipping rates
My customer's order is lost: what should I do?
Upon delivery, in the event of loss, we undertake to return the product or refund the customer only after the carrier has officially declared the loss of the package. This provision shall not apply to products marked 'delivered' by the carrier. Packages returned to us for lack of address may be reshipped for a reshipment fee, but cannot be refunded.
My customer's order has been damaged or does not match what he ordered.
If the product ordered by your customer arrives damaged or if there has been an error on our part during the manufacture of the product, we will simply ask you for a photo, a quick description of the problem and the order number. Once this information is received, we will reprint and send a new product to your customer at no additional cost. Please note that all complaints regarding product quality must be reported within one month of purchase to be eligible for reshipment.
My order is indicated as shipped but I do not have the tracking.
If your order is indicated as being shipped in the app but your tracking number is not added to the order in Shopify, it may be for 2 reasons: You have fulfilled (processed) the order manually You have configured your shop to automatically process orders We will not be able to update the order with tracking if it is not us (the app) who fulfilled the order.
Find tracking information for my orders and enable tracking.
How to track orders: When we fulfilled your orders, we automatically push order tracking link to your store (if you enabled tracking). To check tracking, simply go ahead the T-Pop app, then click on "Check orders status" or "Orders" on top menu. Order tracking On order details
The package is indicated as "delivered" but my customer did not receive his order.
The carrier tracking indicates that the package was delivered to the recipient, but your customer claims he dit not receive it : T-Pop does not cover the shipping of a new package. Often, the package has been deposited with a neighbor or the customer does not have a standardized box: in this case it is recommended that your customer to go to the nearest post office, with its tracking number and a ID card in order to recover his order. If despite all, the customer tells you not to have been abl
How do I choose the pack-ins option?
Pack-ins are goodies that we can add to your orders. It can be a flyer, a business card, a handwritten card... This allows a "WoooW" effect, it's going to have a great effect on your customers, not to mention the other branding options we offer. First, create your pack-ins and then mail them to us. Your customers receive a package with your logo on the packaging, your slip completely personalized according to your preferences (colors, social networks, thank you message) and translated accordi
Who pays the customs fees?
Packages sent outside of the European Union may be subject to customs fees. Those fees depends on the destination country and are calculated based on the order value and items type. This the end customer (so, your customer) who is responsible of the import/customs/duty fees.