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Orders and Production
Our order process
What happens when a customer places an order?
When a customer places an order for a product on your e-commerce site, you are paid as usual by the Shopify payment system and then we automatically receive the commission defined for the product. The order is automatically sent to us, we receive all the details about it. We move on to the production part: your product is printed according to your request / visual. We carefully package the order and ship it on your behalf to the end customer and then notify them, again on your behalf, of
How to check orders production state?
Here is how to follow your orders inside our print on demand app, for Shopify.
Why is my order « pending » ?
If your order has been stuck waiting for more than 2 days, we advise you to contact us. This may be due to a few reasons, it is often for payment trouble : if your payment has failed, yourorders will be suspended and put on hold. WARNING If your order is pending for a financial reason, when you have made the necessary with your bank you must absolutely contact us (by the chat) so that we can re-submit your payment and unlock your order. Remember to check your banking information in yo