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Orders and Production
Our orders and production processing
Why you should never click on "Mark as fulfilled" in Shopify.
If you decide to manually fulfill an order in your Shopify panel, your customer will automatically receive an email informing them that the order has been shipped when it would not be true. When we ship the order, we will automatically mark the order as fulfilled on your shop, so it is important that you do not do it manually: we will no longer be able to push the tracking information to the order -if you opted for tracking- if this one is marked as fulfilled. Please note you also have
What happens when a customer places an order?
When a customer places an order for a product on your e-commerce site, you are paid as usual by the Shopify payment system and we automatically receive all the details about the order. We move on to the production part: As soon as the order is put in production, you will be billed accordingly to the products price defined in the app and your products are printed. We then carefully package the order and ship it on your behalf to the end customer, then inform them, again on your behalf, of
My customer wants to change his order, what should I do?
Your customer wants to change his delivery address: As long as the order is not marked "in production", go to the T-Pop / Orders application and click on the "Details button" in the table. On the next page you will be able to edit the delivery information. Your customer wants to change a product / size / color: In this case, it is necessary to cancel the order and then create a new one. Follow this tutorial :
How to check orders production state?
When we confirm the shipping of your order, your customer receives your email confirmation of shipping (which you will have set from the Shopify settings). To track the production status of your orders, go to the app's dashboard. With a quick look, you will be able to view the number of orders in progress, in production, shipped or pending. 🔥 🔥 Important 🔥 🔥
My customer wants to cancel the order, what should I do?
Cancel an order is possible as long as, in your T-POP dashboard, the order is indicated as being "pending". We allow a minimum of 24 hours before placing your order in production, so you must act during this time. To cancel an order, simply cancel directly in the Shopify dashboard. Click on the order, then click on "cancel the order". When its status is changed to "in production," you will not be able to cancel an order.
Why my order doesn't appear in the app ?
There are several reasons why your order doesn't appear in the app. If the order does not appear, it is because we have not received it... This happens when : You have duplicated a product. A duplicate product is not considered like a valid T-Pop product, even if it is the duplication of a product created through the app, even if it is the duplication of a product created via the app. You have changed the SKU or product type : without this information, we will not be able to r