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The most frequently asked question
Can I add my own label in the neck / inside the products?
You would like to add your brand logo to the inside of your products? This is an interesting option for brands that want to work on their image. To be able to access the printing of neck labels, you must respect a condition: you must reach a minimum sales volume of 100 products per month (about 3 per day). If you are eligible and interested in the option, contact us directly via chat so that we can activate this option. Each label will then be charged €2.50.
Integration of our service (Shopify, Woocommerce, Etsy...)
Our print on demand app is only compatible with Shopify. This one is not compatible with Wordpress / Woocommerce. You therefore need a shop running Shopify to be able to enjoy our services.
How do you print on products?
We use the most innovative and efficient printing methods on the market. Cotton textiles are printed using DTG (direct to garment) printers of the latest generation, using inks certified to the latest standards. After printing, the ink is "fixed" in the fabric by passing through heating tunnels that will permanently dry the ink in the heart of the mesh. Polyester textiles or accessories are printed by a process called dye-sublimation: the ink is transferred onto your final product (itself coa
Order on hold - What to do if my payment is declined?
When we place your order in production, we try to collect the amount set aside for it. If the payment fails (insufficient funds, card expired...) your order will be marked on hold and you will be notified with an email. No fees are charged in this case but your order will only be processed when payment is possible. In this case, you must take the appropriate measures to solve the problem: you can do the necessary with your bank, or change your card in "Preferences / Payment Informat
How to edit a product design?
You can edit a product created through our application very simply. Click on "Products" from T-Pop dashboard. Then click on the "Edit the design" button. Please note: You cannot edit a merged product. !(https://storage.crisp.chat/users/helpde
What is the lead time of my order?
When a customer places an order, we wait a minimum period of 24 hours before considering it as validated (in case of change of opinion or change of address for example). Once the order is validated, it goes into production within 72 hours for all products in stock. Note that we do not go into production on weekends (Saturday + Sunday). For non-stocked products, the delay is variable and is indicated on the product sheet.
What does packing slip look like?
Thanks to the app everything is sent in total white label: your logo, the name of your company and your address are indicated on the packing slip. The slips contain all the order informations, addresses and summary of the items included in the package. The price of the items is never shown: we suggest you include the invoice in PDF format in your shipping confirmation email. You can enter your social network accounts and choose the dominant color of the slip. It is also possi
How much does the app cost?
The T-Pop application is free: 0, zero, nula, nada. We only invoice you when you make a sale, for the amount defined in the app. You create your product using the app, we indicate the printing price of the product and the shipping costs, then you are free to set YOUR price and your profit margin. Billing and payment are automatic, you don't even have to think about it. Prices depend on the type of support you offer to your customers, they are accessible directly in the application.
Can I transfer my already created products to T-Pop?
In order to receive and print your orders, it is essential that your products have been created via the T-Pop app. You will need to re-create the products created manually or through an other app in order to use our services.
Will my customers know that you are printing and shipping my orders?
At no time and that's what's great: your customer will have no information about T-Pop, we ship on your behalf, under your brand.
How to get in touch with T-Pop support?
You have some questions or concerns? We will do our best to ensure that your questions are answered. Here are the methods to contact our team: Contact form inside the app. This is the easiest and fastest solution. Write your message there, we will get back to you as soon as possible. Email: Contact us by sending your message to help @ tpop.eu If your request concerns an order, always specify the order ID and the name of your customer.
What are available payment methods?
To be able to use the app you must enter your credit card number in the "Preferences / Payment method" section of the app. For accept credit card only at the moment, you will be billed each time an order is placed on production.
Can I sell on my shop other products than those created with T-Pop?
Yes! It will not cause any problems. If you decide to sell products that you did not create via T-Pop, nothing is to be expected, it will work automatically. If an order contains a product created through our app and a product from another platform, we will only receive the product synchronized with T-Pop and we will fulfill only the part that concerns us (and we'll add the tracking number, if applicable).