How to track orders:
The tracking number is sent to your customer in the order confirmation email. Please keep in mind the tracking may not reflect any action for up to 24 hours after the order has been shipped.
If you want to have access to it, it's easy.
Go to your Shopify panel (this happens outside the T-POP application).
Click on Orders then on the order number
By default orders are shipped WITHOUT tracking number (cheapest delivery method) except for France.
If you want to enable or disable tracking in the T-POP app, then click on Preferences / Billing details.
Then simply tick or uncheck the box.
Please contact us only if your package has been shipped for more than 21 days.