When we place your order in production, we try to collect the amount set aside for it.

If the payment fails (insufficient funds, card expired...) your order will be marked on hold.

No fees are charged in this case but your order will only be processed when payment is possible.

In this case, you must take the appropriate measures to solve the problem: you can do the necessary with your bank, or change your card in "Preferences / Payment Information".

Change the payment method:
Click on "Preferences" then on "Payment method"

Retry payment: Once you have done the necessary, you just have to click on "Retry payment" on the order management page (in the T-Pop app).

The process is automatic, no need to contact us : we will try to place your order again in production (be patient, this step can take 1 to 2 weekdays).

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