Cancel an order is possible as long as, in your T-POP dashboard, the order is indicated as being "pending".

We allow a minimum of 24 hours before placing your order in production, so you must act during this time.

To cancel an order, simply cancel directly in the Shopify dashboard.

Click on the order, then click on "cancel the order".  

When its status is changed to "in production," you will not be able to cancel an order.

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