The carrier tracking indicates that the package was delivered to the recipient, but your customer claims he dit not receive it : T-Pop does not cover the shipping of a new package.

Often, the package has been deposited with a neighbor or the customer does not have a standardized box: in this case it is recommended that your customer to go to the nearest post office, with its tracking number and a ID card in order to recover his order.

If despite all, the customer tells you not to have been able to recover his parcel, the decision is to take on your side: you can announce him that once indicated "delivered", you are not any more able to send him a new order or you can decide to re-order a manual order at your expense.

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