There are several reasons why your order doesn't appear in the app.
If the order does not appear, it is because we have not received it...
This happens when :

You have duplicated a product. A duplicate product is not considered like a valid T-Pop product, even if it is the duplication of a product created through the app, even if it is the duplication of a product created via the app.
You have changed the SKU or product type : without this information, we will not be able to receive your order.

In this case, you will have to place a manual order to order the product. Your customer won't see anything.
Contact us then via the chat integrated into the app, we will help you solve the problem.
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