Cancel an order is possible as long as, in your T-POP dashboard, the order is indicated as being "pending".

We allow a minimum of 24 hours before placing your order in production, so you must act during this time.

To cancel an order, simply cancel directly in the Shopify dashboard or use the "cancel order" button in the order details inside the T-Pop app.

Click on the order, then click on "cancel the order".  

When its status is changed to "in production" in the T-Pop app you will not be able to cancel it: once an order is put into production, it will be printed, billed and shipped.
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