How to track orders:

When we fulfilled your orders, we automatically push order tracking link to your store (if you enabled tracking).

Please keep in mind the tracking may not reflect any action for up to 24 hours after the order has been shipped. 

To check tracking, simply go ahead the T-Pop app, then click on "Check orders status" or "Orders" on top menu.

Order tracking

On order details page, you will find the tracking link under the production status:

Please note that by default, orders are shipped WITHOUT tracking number (cheapest delivery method) except for packages shipped to France.

If you want to enable or disable tracking, in the T-POP app click on Preferences / Billing details.  

Then simply tick or uncheck the box.

Please contact us only if your package has been shipped for more than 21 days.
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