When is a product subject to replacement?
If your customer has received an incorrect or defective product, we will send your customer a new product free of charge.
You will need to provide us with the following information in order for us to review your request:
- Order reference + customer name
- Name of the product concerned
- Product photos
A problem of quality can be invoked in these cases:
- Product shipped in the wrong size, color or type of product
- Incorrect positioning of the design (e.g. wrong side)
- Print quality problem not related to design quality
The following are not considered quality problems:
- The customer has changed his mind
- The customer does not like the size, colour or cut of the product.
- Shorter/longer garments than in the sizing table, if they correspond to the set tolerance (+/- 2.5 centimetres)
- Poor quality printing due to poor visual quality